Thursday, April 2, 2020
During such uncertain times, our thoughts turn to the essentials. At Leading Edge Credit Union, our priority is the health and safety of our members and employees - and we want to ensure you receive the financial services you need in the safest way possible.
You will notice that we are limiting the number of members who are able to be in the branch at any one time and we are also temporarily changing our in-branch banking service hours to 11:00 am to 3:00 pm, Monday to Friday. This decision was made in the best interest of everyone, but I want to assure you that we remain open and able to support our members, over the phone, weekdays from 9:00 am to 4:00 pm. And, as always, our online, mobile, and telephone banking services are available 24 hours a day, 7 days a week. To learn more about how we can provide you with safe and convenient banking services, please call us, message us on social media or visit us at lecu.ca.
At this highly stressful time, we feel that it is our job to help our members focus on what is important: the health and well-being of themselves, their families and loved ones. Some of you may be facing financial hardships as a result of the COVID-19 pandemic. I want you to know that you can count on us to work with you to find solutions to your financial needs. As always, we are here to help you, your businesses and our communities.
I’d like to take this opportunity to say thank you, our members for their incredible support in helping us reduce the risk of spreading COVID-19 by practicing physical distancing and embracing new forms of banking. Our strong sense of community and willingness to make sacrifices for the common good will get us through these challenging times. I also want to thank all of the incredible workers in our communities whose dedication and sacrifice make life better, and safer, for everyone.
And finally, I want to thank our staff. Our world has changed but our members’ need for honest and trustworthy financial services remains. Our professional and dedicated staff are committed to being there for our members. Time and time again, our members have told us that one of the most important reasons they chose to bank with us is our people. To honour their commitment, we are giving back to our staff by reducing their work hours to give them extra time off, with pay, to care for themselves and their loved ones.
These are unprecedented times, but we are resilient people and, together, we will get through this. On behalf of myself and the Board of Directors of Leading Edge, stay safe and healthy.