Tuesday, June 27, 2017
I am fairly confident in saying that most members dealing with our credit union seek us out for financial products and services. They hear about the great service and are most likely seeking an alternative financial service provider. They become members of a credit union with little understanding of the membership features and benefits. So, does the co-operative difference really matter? In order to understand this question, members need to understand how a credit union is different.
First, as a member-owner of the credit union, it’s all about you! The credit union was originally formed by members to serve their own needs and best interests; that concept still holds true today. We, as a staff team, work to service you. You are the fundamental reason why we exist so every decision we make is to satisfy our vision to assist all our members to meet their financial goals by providing advice and services with a focus on our members’ best interests. This is our guiding strategic direction; we must work hard to build trust so that you know we are working to assist you in meeting your financial goals. How is this different? Members are owners and not customers. Yes, every business wants to treat its customers well and build loyalty, but sometimes business make decisions not in the best interest of its customers but in the best interest of the business. At your credit union this is not the case. For example, we forfeit about $178,000 in service fee revenue annually by offering seniors and non-profit account holders access to free banking. That revenue could certainly assist our bottom line but how much is too much? Our competition continues to make record profits for the benefits of its investors, not necessarily its customers.
Second, the credit union, as a co-operative, has a fundamental responsibility to make its community a better place. This responsibility makes up of one of seven guiding principles that make the co-op model unique. The participation of your credit union in community events should not be confused with methods to try and get more business. The purpose of these actions is to truly improve the community and fill potential social gaps. Cleaning a beach makes the community better by giving it a safe and environmentally acceptable place for families to enjoy the outdoors. We recently purchased huge barbecues to assist non-profit groups to fundraise in their community so they could also do good work. Another major project we undertook was the establishment of a co-operative daycare to fulfill a childcare gap in our community. These activities could not take place without the support of our members. A member choosing to do business with their credit union is a social change agent in their community.
There are many more differences but these are just a few for today. The question that I have is this: are you willing to become a social change agent in your community? Knowing that you have to avail of banking services either way, would these two fundamental differences sway your opinion when choosing a financial institution? Stay tuned for more on the credit union difference.
Monday, July 25, 2016
Over the last number of years I noticed a growing trend in the financial sector surrounding the view on bankruptcy. I have witnessed a softening approach to the consideration of applying for bankruptcy. There was a time when individuals filed for bankruptcy as the last resort, today however applications for bankruptcy show clear signs of the lack of advice that people are receiving. There are particular cases where bankruptcy is warranted however there are so many alternatives that should be pursued first. The purpose of this blog is to inform readers to really think hard before declaring bankruptcy and scaring their credit score for 7 years. Seven years is a long time to interrupt credit access especially with a family where the potential need for credit is increased. It is not easy to see uninformed members of our credit union immediately regret the bankruptcy decision because they were not provided the facts and the alternatives.
The Office of the Superintendent of Bankruptcy Canada which regulates bankruptcy legislation even highlights that bankruptcy should be the last resort. They recommend several options prior to considering filing for bankruptcy.
1. Contact your creditors. Creditors will want to work with you on trying to restructure your credit to make it more affordable. If you are honest, explain your current situation and show the correct intentions then this will increase your chances of a creditor working with you. Your credit union is here for you, so it is very important that we work with you and assist during a rough patch. Far to often I see the situation where members are embarrassed by their financial situation and as a result by-pass talking to their credit union contact. It is during these rough patches that you need the professional advice of a credit union advisor.
2. Credit Counselling. If you are uncomfortable to speaking to many creditors and you want the process to be easier, then this free Government supported service is available. These individuals are professionally trained and are there for your benefit. The service is completely free, and they work on your behalf to talk to creditors to arrange rate reductions, term extensions, lower payments or settle on a balance for your account. This is an excellent service and they work to protect your credit and keep a relationship with your creditors which you will value in the future.
3. Debt Consolidation. Many credit extension problems commence with credit spread across many products. The more credit options that a person has the more difficult it is to manage a credit reduction strategy. A rule of thumb I often advise members I speak to is the rule of one. One source of revolving credit (credit card or line of credit), one loan, one mortgage. Consolidate your outstanding credit in one of those products and remain committed to managing your outstanding credit. I am witnessing bankruptcy files with as high as 6 credit cards and multiple other credit product lines. The potential of missing a payment, not realizing the accumulated debt, or paying high rates become prominent with such a situation. Applying for a consolidation loan is a great way to commence a strategy to manage debt.
4. Consumer Proposals are very similar to credit counseling however the focus is on settling the debt for a lower amount. The outcome of this action could result in an individual’s credit score drastically reducing because essentially the debt was not paid in full. Traditionally this service comes with a cost and is provided by a bankruptcy agency.
Bankruptcy is of course the last resort where you assign all your assets acquired during your bankruptcy to the trustee representing the bankruptcy agency. These assets will be divided among your creditors and liquidated. In some cases the trustee will negotiate on your behalf with a secured creditor to allow you to keep a particular asset. For more information follow this link https://www.ic.gc.ca/eic/site/bsf-osb.nsf/vwapj/Dealing-with-Debt-EN-F01-2015-12-03.pdf/$file/Dealing-with-Debt-EN-F01-2015-12-03.pdf
People also need to understand that the filing of bankruptcy is a business. There are agencies that guide people through the process, provide advice, and collect handsomely for it. I am not indicating that all agencies are financially motivated however people need to understand that this service comes with a cost. This cost should be considered when balancing the current debt versus the payment for bankruptcy service. For example, if your bankruptcy application is going to cost an average of $300 a month for 21 months, a thought should be how this $300 can be used alternatively to bring down your debt. I have witnessed cases where people have declared bankruptcy with small debt loads. If they had sought credit counseling and used the funds they were paying for bankruptcy to reduce their debt, they could have protected their credit and paid of their credit obligations.
The bottom line is there are legitimate reasons where bankruptcy is the only real solution. The sad reality is that people are getting the wrong advice and bankruptcy is used as a first resort versus taking other necessary steps. In one case in which I recall, members went bankrupt and the assets that were seized by our credit union were sold for the near balance of the debt outstanding. If the members simply sold the assets themselves and worked with the credit union, the remaining balance could have been consolidated and bankruptcy avoided. Instead, they had to deal with a poor credit rating for seven years and experience their assets being displayed for sale in the public.
Monday, July 4, 2016
In Nova Scotia, one family found themselves looking toward the future, but being stuck in a financial past.
“We found ourselves in a situation that we had done the debt repayment, but were too much of a risk,” they wrote in an email. “Ideally we were asking for a second chance to start rebuilding our future.”
The good news? They did rebuild that future – in the house they wanted.
From living in an older mobile home, to putting a down payment on a new home, being able to get a solid grasp on their financing made a difference.
Meanwhile, in Newfoundland:
· A “no” from Canada Mortgage and Housing Corporation wasn’t the end of the story and some happy Newfoundlanders are now owners of the home they really wanted.
· A university student managed to pay for his education in a way that made the most of his financial options.
· A low credit beacon score wasn’t the end of the world as a plan to consolidate debt helped residents get control of their money.
These are all true stories. True, happy stories about people who were able to do the big things in life – buy a home, pay for school and take control of their debt.
So how did they do it? And if you’re reading this and facing big financial question marks of your own, how can you do the same?
“If they’re in a tough financial position – just come in to talk to someone first,” says Penney Wilson of East Coast Credit Union in Sackville, NS. “I find what happens is a lot of people get to the point where they’re too far gone, they’re almost embarrassed. Come in and talk to us before things get out of hand.”
Meanwhile, Rhoda Pumphrey, a branch manager with Leading Edge Credit Union in Newfoundland, says one way to get your finances in solid shape is to start when you’re young – very young. She says often, young adults get into the real world and are met with some harsh realities.
“Sometimes people don’t know the real cost of living,” she says. “So instead of ending up in a situation where they’re trying to decide if they should go out with their friends or pay their tuition, they need help to learn how to budget so they can do both.”
According to Rhoda, financial literacy is a key skill that should be incorporated into learning early on. One easy tip she has for parents is to help kids learn how to budget with their weekly allowance. Show them how to put some away to save up for what they really want, for example.
“Finances are one of the most important things in your life,” she says, adding that parents can lead by example. “If the parents are financially responsible, usually their kids become financially responsible.”
For those of us who are older and still struggling to figure out how to make everything add up every month, the first step – says Tracy Keeping, a branch manager with Leading Edge Credit Union in Newfoundland – is to begin by being honest with yourself and getting a handle on what you’re really up against.
“I think everybody needs to sit down and write on paper what your net income is and what you’re paying out,” she says.
Arwilda Brake, a financial services officer at the Corner Brook Newfoundland branch of the Leading Edge Credit Union, knows getting behind on your finances can be terrifying.
“These people had months of no sleep, they were very stressed out,” she explains about some people she met and worked with. “We need to take their situation and start from the beginning to put things in perspective.”
All the financial experts we spoke with – Penney, Rhoda, Arwilda and Tracy – agree that the best thing you can do to get organized financially at any age, is to ask for help and start to educate yourself. Make a list of all your expenses (from car and mortgage to cable and entertainment) and have a clear handle on how much you are getting paid. Then find someone who will take the time to sit with you and help you figure out the right way to get your checks and balances sorted out.